This policy explains how billing works for everything you buy from ArbiBase, LLC: subscriptions, property unlocks, concierge sourcing and other paid services. It is part of our Terms of Service. If you have a signed agreement with us that sets different billing terms (for example, a concierge contract), that agreement controls for that service.
Subscriptions
- Beta: $98 per month
- Pro: $297 per month
- Premium: $496 per month
You can pay yearly instead, billed once upfront at 20% off the monthly price. The yearly total is shown at checkout before you pay. What each plan includes is on the pricing page.
One-time purchases
- In-app property unlock: $250 per property; $225 on Pro and $200 on Premium. The plan discount applies only while your subscription is active.
- Public board unlock: $1,000 per property, open to anyone, paid in full upfront.
- Concierge sourcing: $2,500 for the first property and $1,800 for each additional property in the same search. Searches across several markets are quoted before you pay. Premium includes concierge sourcing in two markets. Contract clients are invoiced at the rate in their signed agreement.
- Other services, such as Greenlight run packs and Direct Booking, are priced at checkout or in a written quote before you pay.
All prices are in US dollars and don't include sales tax (see section 11).
- What renews: your subscription plan only. Unlocks, concierge sourcing and other one-time purchases never renew.
- When: on the same date each month or year as your first payment. Your next renewal date is shown in your account under Billing.
- How much: your plan's price at the time of renewal. If that price is going up, we tell you first (see section 8).
- Your consent: by subscribing, you authorize ArbiBase and our payment processor, Stripe, to make these recurring charges until you cancel.
You can cancel at any time, in either of these ways:
- In the app, go to your account settings, open Billing, and cancel your subscription there.
- Email [email protected] from the email address on your account and ask us to cancel.
Cancelling stops the next renewal. You keep full access until the end of the period you've already paid for; after that, your paid access ends and you won't be charged again. To avoid the next charge, cancel before your renewal date.
All payments are non-refundable. This includes monthly and yearly subscription fees, unlocks, concierge fees and other services. We don't give refunds or credits for:
- partial billing periods, including when you cancel partway through a month or year;
- unused time, unused unlocks, Greenlight runs or other plan features;
- downgrades to a cheaper plan; or
- a renewal you forgot to cancel.
The only exceptions are:
- the one-replacement-property remedy for unlocks and concierge (section 6);
- charges we made by mistake, such as a duplicate charge for the same purchase, which we refund; and
- any refund the law requires.
Property unlocks (in-app and public board) and concierge sourcing fees are non-refundable. Instead, each purchase comes with one replacement property if, before you sign a lease:
- the property turns out not to be as verified;
- the deal falls through for reasons outside your control, for example the owner backs out; or
- for concierge, a delivered property materially misses your written criteria.
A replacement is your only remedy for that purchase. To request one, email [email protected] for unlocks or [email protected] for concierge, with the property and what happened.
Upgrades take effect right away. We charge a prorated amount for the rest of your current billing period, and your new plan price applies from your next renewal.
Downgrades take effect at your next renewal date. You keep your current plan until then. We don't refund or credit the difference.
We may change our prices. If the price of your plan goes up, we'll email you at least 30 days before the new price applies, and it will apply only from your next renewal after that notice. If you don't want to pay the new price, cancel before that renewal. Price changes never affect a period you've already paid for. Prices for one-time purchases are the ones shown when you buy.
Payments are processed by Stripe, and we accept cards. ArbiBase doesn't store your full card number. Your card may be saved with Stripe so you can make renewals and later purchases you authorize. You can update your payment method in your account under Billing.
If a payment fails, Stripe may retry it and we may email you to update your payment method. If it still isn't paid, we may pause your paid features until it is, and we may close the account if the balance stays unpaid.
If you think we charged you incorrectly, email [email protected] with the date, amount and the email on your account. We'll look into it and refund any charge we made in error.
Our prices don't include sales tax or similar taxes. Where tax applies to your purchase, we add it at checkout and show it before you pay, and it's included in each renewal charge. You're responsible for any taxes that apply to your purchase other than taxes on our income.