The terms that govern your use.

These Terms of Service ("Terms") are an agreement between you and ArbiBase, LLC ("ArbiBase", "we", "us"). They apply when you visit arbibase.com or app.arbibase.com, create an account, buy anything from us, submit a form, list a property, or join one of our partner programs (together, the "Services").

By using the Services, or by ticking a box or clicking a button that refers to these Terms, you agree to them. If you don't agree, don't use the Services.

These policies form part of these Terms:

• Our Privacy Policy and Cookie Policy, which explain how we handle personal information.
• Our Refund & Billing Policy, which explains renewals, cancellation and payments in more detail.
• Our Confidentiality & Non-Circumvention Policy, which explains what you may do with property and owner information.
• Our Property Verification Disclaimer, which explains what "verified" means.
• Our Affiliate & Partnership Disclosure, which explains how our partner programs are paid.

Some services come with a separate signed agreement, such as a Concierge Client Agreement or a Referral Partner Agreement. If a signed agreement conflicts with these Terms, the signed agreement controls for that service.

If you use the Services for a company or other business, you confirm that you're authorized to accept these Terms for it. "You" then means both you and that business.

ArbiBase connects short-term and mid-term rental operators with landlords who are open to leasing to them. Our Services include:

• Operator subscriptions: access to verified properties in the app, weekly property drops, Greenlight underwriting runs, the lease analyzer, the Copilot assistant and related tools, with limits that depend on your plan.
• Property unlocks: a one-time purchase that gives you the address, owner or agent contact details and deal information for one property, usually delivered as a property unlock packet.
• The public deal board: properties anyone can unlock without a subscription.
• Concierge sourcing: a done-for-you search where our team sources owner-approved properties to your written criteria.
• Landlord listings: owners and their agents can list a property for free and give consent for it to be shown to operators.
• Greenlight underwriting: revenue and rent analysis that produces a pass, review or fail result.
• Partner programs: a referral program for coaches and affiliates, and a supply-partner program for agents, property managers and others who bring us owner-approved properties.
• Other services, such as Direct Booking websites and Greenlight run packs, described and priced at checkout.

Features and plan limits are described on our pricing page and in the app. We may add, change or remove features over time.

To use the Services you must be at least 18 years old, able to enter a binding contract, and not barred from using them under US sanctions or export laws. The Services are offered for properties and businesses in the United States.

When you create an account:

• Give accurate information and keep it up to date.
• Keep your password safe. You can turn on multi-factor authentication in your account settings, and we recommend it.
• One account is for one person. Don't share your login or let others use your plan. Teams need an account for each person, unless we've agreed otherwise in writing.
• You're responsible for what happens under your account. Tell us right away at [email protected] if you think someone else has accessed it.

When we call a property "verified", it means that, when we checked it:

1. the owner, or an agent acting for the owner, signed our consent to have the property shown to rental operators;
2. the property passed Greenlight underwriting, meaning estimated rental revenue was at least 1.5 times the rent; and
3. we checked the city and ZIP-code rules that we found for short-term or mid-term rentals at that address.

Verification is a best-effort check at a point in time, not a guarantee. Owners can change their minds, withdraw consent or rent to someone else. Cities, HOAs and buildings can change their rules. Revenue estimates can be wrong. We re-check properties from time to time, but we don't promise to re-check on a fixed schedule, and a property's status can change at any time without notice.

More detail is in our Property Verification Disclaimer.

What an unlock gives you

An unlock is a one-time purchase for one property. You get the property's address, the owner or agent contact details we hold, and the deal and research information we have prepared, such as the Greenlight result, lease terms, move-in costs and a rules checklist. Once you unlock a property, we take it off the board so other operators can't claim it.

After an unlock, you contact the owner directly and negotiate your own lease. We don't guarantee the owner will agree to lease to you, or on what terms.

Concierge sourcing

For concierge sourcing, you give us a written brief (market, budget, rental model and other criteria) and pay before the search starts. We source properties that match the brief and deliver them to you exclusively. If you sign a Concierge Client Agreement, its terms on timing and delivery also apply. Premium plans include concierge sourcing in two markets.

One replacement property

Unlock and concierge fees are non-refundable. If an unlocked or concierge property turns out not to be as verified, or the deal falls through before you sign a lease for reasons outside your control (for example, the owner backs out), or a concierge property materially misses your written criteria, we will provide one replacement property for that purchase. This is your only remedy for that purchase. Request a replacement at [email protected] (unlocks) or [email protected] (concierge). See the Refund & Billing Policy.

Greenlight results, revenue and occupancy estimates, comps, projections and market data are estimates. They rely on third-party data and assumptions, and real results can be very different. They're there to help you compare deals, not to replace your own due diligence.

Some features use artificial intelligence provided by third parties, including the Copilot and chat assistant, the lease analyzer, support chat, email drafts, image analysis, and market and regulation research. Some of our blog articles are also written with AI. When you use these features:

• AI output can be wrong, incomplete or out of date. Check anything important before you rely on it, especially lease terms, legal rules and numbers.
• AI output is not legal, tax, financial or investment advice, and it isn't a statement by ArbiBase that something is true.
• What you enter, such as messages, lease documents and images, is sent to our AI providers to produce the result. Our Privacy Policy explains this.
• Don't enter information you aren't allowed to share, and don't use AI features to break the law or these Terms.

Plans and prices

Operator plans are Beta ($98 per month), Pro ($297 per month) and Premium ($496 per month). You can also pay yearly, billed upfront at 20% off the monthly price; the yearly total is shown at checkout before you pay. Prices don't include sales tax (see section 8).

How to cancel

You can cancel anytime in your account settings under Billing, or by emailing [email protected] from the email address on your account. Cancelling stops the next renewal. You keep access until the end of the period you've already paid for, and then your paid access ends. To avoid being charged for the next period, cancel before your renewal date.

Changing plans

Upgrades take effect right away, with a prorated charge for the rest of the current period. Downgrades take effect at your next renewal date. We don't give refunds or credits for downgrades.

Price changes

We may change plan prices. If we raise the price of your plan, we'll email you at least 30 days before the new price applies, and it will only apply from your next renewal after that notice. If you don't want to pay the new price, cancel before that renewal.

One-time fees

• In-app unlocks: $250 per property, $225 on Pro and $200 on Premium. The plan discount applies only while your subscription is active.
• Public board unlocks: $1,000 per property, open to anyone, paid in full upfront.
• Concierge sourcing: $2,500 for the first property and $1,800 for each additional property in the same search. Searches across several markets are quoted before you pay. Contract clients are invoiced under their signed agreement.
• Other services are priced at checkout or in a written quote before you pay.

Payment

Payments are processed by Stripe, and we accept cards. You authorize us and Stripe to charge your payment method for what you buy and for each renewal. If a payment fails, we may retry it, ask you to update your payment method, and suspend paid features until it's paid.

No refunds

All fees are non-refundable. We don't give refunds or credits for partial billing periods, unused time, unused features or downgrades. The only exceptions are the one-replacement-property remedy for unlocks and concierge in section 5, charges we made in error (such as a duplicate charge, which we refund), and any refund the law requires.

Taxes

Our prices don't include sales tax or similar taxes. Where tax applies, we add it at checkout and show it before you pay.

Billing problems

If you think a charge is wrong, email [email protected] before you dispute it with your bank, so we can look into it. If you file a chargeback, we may suspend your account while it's resolved. Full details are in the Refund & Billing Policy.

Listing a property with ArbiBase is free for owners. If you list a property or sign our owner consent:

• You confirm that you own the property or are authorized to act for the owner, and that the information you give us is accurate.
• You allow us to show the property and your contact details to operators, and to share them with an operator who unlocks the property.
• Your consent is not a lease and doesn't bind you to lease to anyone. You can withdraw it at any time by contacting us, and we'll stop offering the property to new operators.
• You agree that we may contact you by email, phone or text about your listing. Calls with our team may be recorded and transcribed, and we tell you at the start of the call.

Any lease is between you and the operator. You decide whether to lease, to whom and on what terms. ArbiBase doesn't screen operators on your behalf beyond what we describe on our site, and you should do your own checks before signing.

Referral program (coaches and affiliates)

Approved referral partners earn 20% of what accounts they refer pay ArbiBase for subscriptions, unlocks and concierge fees, for as long as those accounts keep paying. Payouts are made monthly on the 1st through Stripe Connect once your balance reaches $50. We need a W-9 before your payouts reach $600 in a calendar year. Referrals are tracked through your referral link and code.

Supply-partner program

Approved supply partners (such as realtors, leasing agents, property managers and brokerages) earn a commission when an operator unlocks a property they submitted: 10% of the unlock price for 1 to 4 unlocked properties in a calendar year, 15% from the 5th and 20% from the 15th. Commission is paid on the first unlock of each property only. Payouts are made monthly by the 10th for the previous month once your balance reaches $100; smaller balances roll over. Submit only properties whose owner has given written consent.

Rules for all partners

• Tell people clearly that you're paid by ArbiBase when you promote us, as the FTC requires.
• Don't make claims about ArbiBase, earnings or properties that we haven't made ourselves, and don't use spam or misleading ads.
• Don't share property details with people who haven't paid for them. Each person you refer needs their own access.
• You're responsible for your own taxes, and for confirming that accepting our commission is allowed under any license or brokerage rules that apply to you.

Your signed partner agreement contains the full program terms. How partners are paid is also explained in our Affiliate & Partnership Disclosure. We may change or end a program for future commissions with notice to partners.

Don't do any of the following:

• Resell, share or publish property details, owner contacts, packets or other information from the Services, except as our Confidentiality Policy allows.
• Scrape, crawl or bulk-download the Services, or use bots or automated tools to access them, except through features we provide for that purpose.
• Copy, reverse-engineer or build a competing product from the Services, our data or our verification methods.
• Submit false information, fake consents, fabricated revenue numbers or reviews that aren't genuine.
• Use the Services to operate a rental illegally, to discriminate against anyone, or to harass owners, operators or our team.
• Send spam, or contact owners in a way that breaks telemarketing, texting or email laws.
• Upload malware, interfere with the Services, or test their security without our written permission. Report security issues as described on our security page.
• Share your account, or get around plan limits or fees.

If you break these rules, we may suspend or close your account without a refund (see section 18).

Property details, owner contacts and verification records we share with you are confidential. Our Confidentiality & Non-Circumvention Policy sets out the rules. In short:

• You may contact, negotiate with and lease from the owner of any property you unlocked or that we delivered to you through concierge.
• You may not use information about properties you did not unlock (for example, from the board, previews or someone else's packet) to approach the owner and avoid our fee.
• You may not pass details of a property you unlocked to anyone else so they can avoid paying for it.

Your content

You keep ownership of what you upload or enter, such as property listings, photos, leases, notes, messages and form answers ("Your Content"). You give us a non-exclusive, worldwide, royalty-free license to host, copy, process, display and share Your Content as needed to run and improve the Services: for example, to show your listing to operators, analyze a lease you upload, or include anonymized figures in market data. You confirm you have the rights to share Your Content and that it doesn't break any law or anyone else's rights.

Reviews and testimonials

• Reviews must be genuine, based on your own experience, and not written in exchange for payment unless that's disclosed.
• We publish your review on our website and marketing only if you consent to that when you submit it, using the name format you choose (full name, initial, or anonymous).
• We may decline to publish, or remove, reviews that are spam, include other people's personal information, are unlawful, or aren't about ArbiBase.

Some testimonials and case studies on our site are illustrative examples, not real customers, and are labeled as such.

Feedback

If you send us ideas or suggestions, we may use them without owing you anything.

ArbiBase owns the Services, including our software, design, brand, verification methods, underwriting models, property packets, written content and the records and compilations we create. Except for Your Content, nothing in these Terms transfers ownership to you.

We give you a limited, personal, non-exclusive, non-transferable and revocable license to use the Services for your own business while you comply with these Terms and, for paid features, while you have paid for them. You may keep and use the property packets you buy for the property they cover.

Our Privacy Policy explains what personal information we collect, how we use it, which service providers we use and the choices you have. Our Cookie Policy explains cookies and similar technologies.

• We don't sell your personal information.
• You can ask for a copy of your data, or for your account to be deleted, by emailing [email protected]. We'll respond within 30 days, or as the law requires.
• Business customers who need a data processing addendum can find ours on the DPA page.

The Services rely on and link to services run by other companies, such as Stripe for payments, Google Maps, e-signature tools, booking tools, AI providers and listing sites. Those services have their own terms and privacy policies, and we aren't responsible for them, their availability or their content. Using a third-party service, or a link to one, is at your own risk.

ArbiBase isn't a party to any agreement between you and an owner, operator, guest, agent, insurer or other third party, including any lease. Disputes about those agreements are between you and the other party.

• You agree that we can send you notices, receipts and other messages about your account by email or in the app, and that these meet any legal requirement for written notice.
• You can sign agreements and consents with us electronically, and an electronic signature has the same effect as a handwritten one.
• Marketing emails include a link to unsubscribe. Service emails about your account, payments and security are sent whether or not you subscribe to marketing.
• If you agree to receive text messages, you can reply STOP at any time to stop them. Message and data rates may apply.
• Calls with our team may be recorded and transcribed. We tell you at the start of the call.

You can stop using the Services and cancel your subscription at any time (see section 7). To close your account completely, email [email protected] or [email protected].

We may suspend or close your account, or remove a listing, if you break these Terms or our policies, don't pay, give us false information, put owners, operators or ArbiBase at legal risk, or if we're required to by law. Where it's reasonable, we'll tell you first and give you a chance to fix the problem. If we close your account because you broke these Terms, you won't get a refund.

When your account ends, your right to use the Services ends. Sections that by their nature should continue (including fees owed, confidentiality, content licenses, disclaimers, limitation of liability, indemnification, and arbitration) continue to apply.

We work hard to make the Services accurate and reliable, but we provide them "as is" and "as available". To the fullest extent the law allows, ArbiBase disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement.

In particular, we don't promise that any property is legal to operate as a short-term or mid-term rental, that an owner will lease to you, that any estimate or AI output is correct, that you will earn any amount, or that the Services will be uninterrupted or error-free. Some states don't allow certain warranty disclaimers, so some of these may not apply to you.

To the fullest extent the law allows, ArbiBase and its members, employees and contractors won't be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunities, arising from the Services or these Terms, even if we were told they were possible.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID ARBIBASE IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US$500.

These limits don't apply where the law doesn't allow them, such as liability for fraud or for gross negligence or willful misconduct in some states.

If someone makes a claim against ArbiBase because of (a) your breach of these Terms or our policies, (b) a lease, rental or other deal you enter into, or how you operate a property, (c) information or content you submit, or (d) your breach of any law or anyone else's rights, you agree to defend ArbiBase and cover the resulting losses, damages and reasonable legal costs. This doesn't apply to the extent the claim was caused by ArbiBase.

Try to resolve it first

Before starting arbitration or a court case, send a written description of the dispute and what you want to [email protected] (or we'll send one to your account email). We'll both try in good faith to resolve it for 30 days.

Binding individual arbitration

If it isn't resolved, any dispute between you and ArbiBase arising from the Services or these Terms will be decided by binding arbitration administered by the American Arbitration Association (AAA). The AAA Consumer Arbitration Rules apply if you use the Services for personal purposes; otherwise, the AAA Commercial Arbitration Rules apply. The arbitration will be seated in Delaware, and hearings may be held by video or phone, or decided on written submissions, if the arbitrator agrees. Fees are paid as the AAA rules provide. The Federal Arbitration Act governs this section.

Exceptions

• Either of us may bring an individual claim in small claims court if it qualifies.
• Either of us may ask a court for an injunction to stop misuse of intellectual property or confidential information.

Class action waiver

You and ArbiBase may bring claims only individually, not as a plaintiff or class member in any class, collective or representative action. The arbitrator can't combine claims of different people. If this waiver is found unenforceable for a claim, that claim must be decided in court, not in arbitration.

These Terms are governed by the laws of the State of Delaware and applicable US federal law, without regard to conflict-of-law rules. Any dispute that isn't arbitrated (including if you opt out of arbitration) will be heard only in the state or federal courts located in Delaware, and you and ArbiBase agree to their jurisdiction. This doesn't take away any consumer protection that the law of the state where you live gives you and that can't be waived.

If you believe something on the Services infringes your copyright, send a notice that identifies the work, the material you want removed and where it appears, your contact details, a statement that you believe in good faith the use isn't authorized, a statement under penalty of perjury that your notice is accurate and that you're the owner or authorized to act for the owner, and your signature. Send it to:

We may remove material and close the accounts of repeat infringers.

We may update these Terms. We'll post the new version on this page with a new effective date. If a change is material, we'll email active account holders at least 14 days before it takes effect. Changes apply from the effective date and don't apply to disputes that arose before it. If you keep using the Services after a change takes effect, you accept the updated Terms. If you don't agree, cancel and stop using the Services before then. Price changes for subscriptions follow section 7.

• Whole agreement: These Terms, the policies listed in section 1 and any signed agreement for a specific service are the entire agreement between you and ArbiBase about the Services.
• Severability: If part of these Terms can't be enforced, the rest still applies, and the unenforceable part is limited only as much as needed.
• No waiver: If we don't enforce a term right away, we can still enforce it later.
• Assignment: You can't transfer these Terms without our written consent. We can transfer them as part of a merger, sale or reorganization.
• Events outside our control: We aren't responsible for delays or failures caused by events beyond our reasonable control, such as outages at our providers, natural disasters or changes in law.
• No partnership: Nothing in these Terms makes you and ArbiBase partners, joint venturers, employees or agents of each other.

Send legal notices to us by email at [email protected] or by mail to the address below. We send notices to you at the email address on your account, so keep it current. For billing, email [email protected]; for anything else, [email protected].