ArbiBase, LLC finds landlords who are open to leasing to rental operators, gets their consent, checks the numbers and local rules, and charges a fee when an operator unlocks a property. That work is what makes the information valuable, so we ask everyone who sees it to treat it as confidential.
This policy is part of our Terms of Service and applies to everyone who uses ArbiBase: subscribers, anyone who buys an unlock from the public board, concierge clients, and referral and supply partners. If you have a signed agreement with us that covers confidentiality, that agreement controls where it conflicts with this policy.
"Confidential Information" means non-public information you get through ArbiBase, including:
- property addresses and listing details that aren't shown publicly;
- owner and agent names, phone numbers and emails;
- owner consent records and verification records;
- Greenlight results, revenue estimates, rules research and property unlock packets;
- concierge deliveries; and
- non-public parts of the platform, such as features, pricing offered only to you and how our tools work.
What isn't confidential
Information that is publicly available (not because someone broke this policy), that you already knew before you got it from ArbiBase, that you got lawfully from someone else without a duty of confidentiality, or that you developed independently without using ArbiBase information.
You may use Confidential Information for your own rental business, including to:
- evaluate properties and compare deals;
- contact, negotiate with and sign a lease directly with the owner or agent of a property you unlocked, or that we delivered to you through concierge, and keep working with that owner afterwards;
- share it with your own employees, business partners, lawyer, accountant, lender or insurer who need it to help with that deal, as long as they keep it confidential; and
- disclose it if the law or a court requires you to, after telling us first where you're allowed to.
- Sell, rent out, share or give away property details, owner contacts or packets to anyone outside the people listed in section 3.
- Post Confidential Information publicly, for example in social media groups, forums or on other listing sites.
- Scrape, bulk-export or copy property lists or owner contacts.
- Use Confidential Information to build or feed a competing database, marketplace or sourcing service.
- Copy our verification process, packets or other materials to offer to others.
- Use owner contacts to send bulk marketing or for anything unrelated to leasing that property.
You agree not to:
- use information about a property you did not unlock (for example, details from the deal board, previews, photos, a weekly drop or someone else's packet) to identify or approach its owner and lease it without paying the unlock fee;
- give details of a property you unlocked to another operator so they can lease it, or a similar property from the same owner, without paying for it; or
- ask an owner to withdraw a listing from ArbiBase so that you or someone else can lease it without the fee.
This doesn't stop you dealing with an owner you already knew, or found independently through your own public research without using ArbiBase information. If there's a question, we may ask you to show how you found the owner.
- Referral partners (coaches and affiliates) may not share listings or unlocked details with their students or audience. Each person needs their own access, unless we've agreed otherwise in writing.
- Supply partners may submit only properties whose owner has given written consent, and must keep operator information they receive confidential.
- Concierge clients: properties we deliver are exclusive to you. Don't pass them to other operators.
While you use ArbiBase and for 12 months afterwards, you agree not to directly ask an ArbiBase employee or contractor you dealt with through the Services to leave ArbiBase or to do sourcing work for you. General job ads that aren't aimed at our team are fine, and so is hiring someone who approaches you on their own.
ArbiBase owns the records, compilations, packets, research and other materials we create. Using the Services gives you a limited license to use them as this policy and the Terms allow; it doesn't transfer ownership. Owners keep the right to deal with anyone they choose. Your own content stays yours, as described in the Terms.
Take reasonable care of Confidential Information: keep your account to yourself, share only with people who need it under section 3, and don't store it where others can access it. If you think it has been exposed or misused, tell us at [email protected].
If you break this policy, we may:
- suspend or close your account without a refund;
- remove your access to partner programs and withhold commission earned through the breach;
- claim the unlock fees we would have earned and any other losses the law allows; and
- ask a court for an injunction to stop the misuse, as allowed under the arbitration section of the Terms.
This policy applies from the moment you use ArbiBase. Your duty to keep information confidential and not to circumvent our fees continues after your account ends, for as long as the information isn't public. The team commitment in section 7 lasts 12 months after your account ends. If any part of this policy can't be enforced as written, it applies to the fullest extent allowed and the rest stays in effect.
This policy is governed by the laws of the State of Delaware. Disputes are resolved under the arbitration and governing law sections of our Terms of Service, including the small-claims and 30-day opt-out provisions.